Question 1

How does check-in work?

Accepted Answer

We use smart locks for contactless check-in. You will receive a unique access code via email and Telegram 24 hours before arrival. Just enter the code — no keys, no waiting for anyone.

Question 2

Why is it cheaper to book directly on KeyGo?

Accepted Answer

Booking platforms like Airbnb and Booking.com charge a 15-20% service fee on top of our rates. When you book directly with us, that fee is eliminated — same apartment, same quality, better price.

Question 3

What is the cancellation policy?

Accepted Answer

With our Flexible rate, you can cancel free of charge up to 5 days before check-in for a full refund. The Non-refundable rate offers a lower price but cannot be cancelled. Details are shown at booking.

Question 4

How can I contact support?

Accepted Answer

Our support team is available via Telegram, WhatsApp, and phone. Average response time is under 15 minutes. We are always ready to help with any questions during your stay.

Question 5

What cleaning standards do you follow?

Accepted Answer

Every apartment meets the same professional cleaning standard between guests. Fresh linens, sanitized surfaces, hotel-quality towels, and complimentary toiletries are included with every stay.

Question 6

Can I extend my stay?

Accepted Answer

Absolutely! Contact our support team and we will check availability for your dates. Extended stays often qualify for monthly discounts.

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KeyGo Apartments #0246 — less noise, more light.

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